Saltwater Stories
Player help & privacy
A little help for your café
Get help with merging, restoring your café, and solving the lighthouse mystery.
No account, advertisements, or real-money purchases. Earn coins by serving orders. Progress is saved on this device.
Contact support
Email loucollyrealty@gmail.com. Include your phone model, the screen you were using, and the exact error message. Send a screenshot if it helps, with private details covered.
Never send your password, email confirmation link, recovery link, or payment card details.
Write to supportThis opens an email draft. Nothing is sent until you send it.
Playing the free game
What do I do next?
Tap a coffee or baking crate, merge two identical items, and serve the orders at the top. Spend earned coins on café restorations. The next-step banner and pointing hand guide you.
How do I open new story scenes and solve cases?
Restoring the café unlocks Journal scenes. Open the casebook from the Journal; evidence puzzles unlock at restorations 3, 6, and 8. Read the clues, choose two connected pieces of evidence, and check your deduction.
Can I move my café to another phone?
The free release saves progress only on your current device. It has no account or cloud-save feature. Avoid deleting the app if you want to keep your café.
How do I reset my café?
Open the gear button, choose Reset saved progress, and read the confirmation. Resetting erases the local café, earned coins, and story progress.
Earlier test builds
The account and wallet instructions below apply only to older test builds, not the free release.
I forgot my username or password
Your game email address is your username. Open Shop → Saved wallet → Forgot password. Use the newest reset email, save a new password, then return to the game to sign in. Your Apple account is separate.
If you cannot remember which email you used, contact support. Ownership must be verified before account help can be provided.
My purchased test coins are missing
Sign in to Saved wallet with the same game email and tap Sync saved wallet while connected to the internet. Check the saved balance, not the café balance. Try syncing before buying again.
If the balance is still wrong, contact support with the product name and purchase time. Do not uninstall or clear the game to troubleshoot.
Can I move my café to another phone?
The current café board and story are saved on your device. They do not sync with your account. The signed-in test wallet saves its coins and decorations separately. Uninstalling or clearing app data can lose local progress.
Where is the pointing hand?
Read the next-step banner, deselect your selected item, and pause briefly. The guide can point to an order or café task instead of a merge.
How do I delete my account?
In a version with Saved wallet, open Delete game account and confirm with your current password. Read the deletion instructions for what is removed and how to request help without the app.